If you are a STEKAS customer and have a permanent STEKAS consultant, you can get consultations not only by telephone or e-mail but also via STEKAS REMOTE CLIENT remote control application. It allows the consultants to see and manage your computer as if it was at their working place. Moreover, it allows you to review the history of all consultations: date, time and duration. To learn more about the application, click here.
It is very easy to get remote consultations. All you need to do is call (activate) REMOTE CLIENT application whenever you want your computer to be managed from another remote computer.
Please follow these steps:

 

1. Download STEKAS REMOTE CLIENT application to your computer.
2. The application has its user authentication system which allows remote connections for registered users only. THEREFORE: check with your service consultant what is your username and password for this application or contact STEKAS specialists.
3. Activate (call) the application and enter your username and password.
4. After you enter your username correctly, your computer screen will instantly become visible to the customer service consultant.
   ! Your computer screen, mouse and keyboard will be controlled from a remote computer, no matter where you are located!
5. The connection time data will be collected and available to you and the person who remotely controlled your computer on your personal online accounts.

 

In case of any questions or concerns, please do not hesitate to contact your consultant or directly the STEKAS office.
Replies are provided by e-mail, telephone or in person, and the problems encountered by the customer are resolved as soon as possible within the timeframes indicated in the service agreements.

Good luck!